Call Center
Call Center
Software As A Service
Cloud-Based Call Center streamlines customer and internal interactions seamlessly in a hassle-free cloud environment, eliminating the need for on-premises infrastructure.
Streamline Your Call Center Process
Helps in organizing and optimizing the workflow of incoming and outgoing calls.
Improved Customer Satisfaction
Effective call handling leads to happier customers who are more likely to remain loyal to the business.
Increased Operational Efficiency
Automation, appropriate staffing, and utilization of technology streamline tasks, allowing agents to focus on more complex issues and improving overall productivity.
Reduced costs
Optimizing processes, reducing call handling times, and increasing efficiency, companies can cut down on operational expenses
Prevent File Missing And Misusage
Ensuring that customer data is handled appropriately and securely, reducing the risk of errors or data breaches
Exemplary Call Center Clients
client showcase
Smart Pricing to Fit Any Business
ONE-STEP SHOP FOR ALL
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
|
Concurrent calls |
100 |
100 |
100 |
200 |
|
CPU |
2 |
4 |
8 |
16 |
|
RAM |
4GB |
8GB |
16GB |
32GB |
|
30GB OSSD |
✓ |
✓ |
✓ |
✓ |
|
2 Mbps Bandwidth |
✓ |
✓ |
✓ |
✓ |
|
Free .com domain and SSL
certificate |
✓ |
✓ |
✓ |
✓ |
|
State of the art digital call center system |
✓ |
✓ |
✓ |
✓ |
|
Interactive voice response |
✓ |
✓ |
✓ |
✓ |
|
Call routing |
✓ |
✓ |
✓ |
✓ |
|
Call queues |
✓ |
✓ |
✓ |
✓ |
|
Call record |
- |
✓ |
✓ |
✓ |
|
Agent and supervisor tools |
- |
- |
✓ |
✓ |
|
Reporting and wallboards |
- |
- |
✓ |
✓ |
|
Call conferencing |
- |
- |
- |
✓ |
|
Voicemail to email |
- |
- |
- |
✓ |
|
Support |
24/7 |
24/7 |
24/7 |
24/7 |
|
Price |
ETB5,717.89
/month |
ETB9,458.75
/month |
ETB9,458.75
/month |
ETB34,443.65
/month |
|
Purchase |
 |
|
|
|
| Basic | Standard | Premium | Dedicated | |
|---|---|---|---|---|
|
Administrator Experience Level |
Senior |
Mid-Level |
Junior |
No Experience |
|
Hours/month |
2 |
8 |
16 |
Full-Time |
|
1st Level Response Time/Hour |
8 |
4 |
2 |
Immediate |
|
2nd Level Response Time/Hour |
16 |
8 |
4 |
Immediate |
|
3rd Level Response Time/Hour |
24 |
16 |
8 |
4 |
|
Monitoring |
- |
Basic - Level |
Intermediate - Level |
Advanced - Level |
|
Price |
ETB-
/month |
ETB9200
/month |
ETB18,400
/month |
ETB41,400
/month |
|
Purchase |
|
|
|
|
For your demand based ICT solutions!
Drive your success with ICT solutions crafted to match your unique demands.
